Single Sign On (SSO) for Freshdesk
miniOrange provides a ready to use solution for Freshdesk. This solution ensures that you are ready to roll out secure access to Freshdesk to your employees within minutes.

Note : The information contained on this page does not create a joint venture, partnership, agency or other form of association, or an express or implied license grant by either party to the other under any patent, trademark, copyright, trade secret or other intellectual property right.

Freshdesk

miniOrange provides secure access to Freshdesk for enterprises and full control over access of application. Single Sign On (SSO) into Freshdesk with one set of login credentials.

miniOrange supports both IdP (Identity Provider) and SP (Service Provider) initiated Single Sign On (SSO)

Follow the Step-by-Step Guide given below for Freshdesk Single Sign On (SSO)

Step 1: Configure Single Sign On (SSO) Settings in Freshdesk

Step 2: Create a policy for Freshdesk

Step 3: Onboard users into our system.

Step 4: Register users into our system (End Users)

Step 5: Now sign in to your Freshdesk account with miniOrange IdP by following either of the two steps:

    1. Using SP initiated login :-

    1. Go to https://[your_domain].freshdesk.com, enter your Email Address and click on Login. Now you will be redirected to miniOrange IdP Sign On Page.


    2. Enter your miniOrange login credential and click on Login. You will be automatically logged in to your Freshdesk account.

    2. Using IdP initiated login :-

    1. Login to your miniOrange Self Service Console as an End User and click on the Freshdesk icon on your Dashboard.

Using Two Factor Authentication for Freshdesk

The most practical way to strengthen authentication is to require a second factor after the username/password stage. Since a password is something that a user knows, ensuring that the user also has something or using biometrics thwarts attackers that steal or gain access to passwords.

Traditional two-factor authentication solutions use hardware tokens (or "fobs") that users carry on their keychains. These tokens generate one-time passwords for the second stage of the login process. However, hardware tokens can cost up to $40 each. It takes time and effort to distribute them, track who has which one, and replace them when they break. They're easy to lose, hard to use, and users consistently report high levels of frustration with token-based systems.


Your choice of second factor

miniOrange authentication service has 15+ authentication methods.

You can choose from any of the above authentication methods to augment your password based authentication. miniOrange authentication service works with all phone types, from landlines to smart-phone platforms. In the simplest case, users just answer a phone call and press a button to authenticate. miniOrange authentication service works internationally, and has customers authenticating from many countries around the world.



For further details refer :
https://support.freshdesk.com/support/solutions/articles/186796-single-sign-on-for-freshdesk-using-saml

Business trial for free

If you don't find what you are looking for, please contact us at info@miniorange.com or call us at +1 978 658 9387 to find an answer to your question about Freshdesk Single Sign On (SSO).


Watch the videos to learn more. Watch Demo
)