miniOrange Jira SSO App
Single Sign On and Centralized Management that’s easy to use
100%
Secure Authentication
54+
Integrated Add-Ons
The Challenge
SSO Integration with Helpdesk
Omilia is one of the leading AI companies. Its virtual assistant applications are truly omnichannel, as they are developed once and leveraged horizontally, providing a seamless, end-to-end conversational AI experience across channels, including IVR systems, social messengers, web chat, smart speakers, mobile apps, email, and SMS.
Their solutions are based on natural language understanding, speech recognition, and voice biometrics that can authenticate speakers over the phone. Providing conversational intelligence technology to various industries.
The company required a solution that enables their customers to perform single Sign-On (SSO) from their multiple Keycloak Identity Providers (IDPs) and then access the customer portal with ease.
The challenge was that if the company used Atlassian access, they would have had to undergo the domain verification process for all of their unique organizations on a large scale. Adding to that would be the cost involved, as Atlassian Access comes with a much higher price tag.
Solutions we provided to Omilia
JSM SSO
minOrange’s “SSO Integration with Helpdesk” turned out to be the perfect solution that allowed Omelia to overcome the challenges related to Atlassian access and domain verification. Our solution is a visual interface that allows customers to choose their preferred IDP from the multiple Keycloak realms and perform SSO to access the customer portal.
Also, we used our in-house Identity Brokering Solution to solve the multiple IDP requests for Keycloak. all at a fraction of the cost.
How It Works
Our all-in-one security solution secured our client’s helpdesk with seamless SSO authentication for external users from multiple identity providers, along with revolutionary features like advanced auditing, custom domain URLs, organizational mapping, and many more. The way it works:
- We implemented a single Sign-On (SSO) solution to connect the customer portal and Keycloak via SSO integration with help desks using our in-house brokering solution.
- Omelia’s customers would access the customer portal, powered by miniOrange.
- The customer is then directed to the miniOrange broker login page, where they would select their appropriate Keycloak realm for authentication.
- The customer then enters their login credentials on the appropriate Keycloak IDP login page.
- Once successfully authenticated, the success response is sent to the JSM SSO application, and a user session is created.
- The customer is finally redirected to the miniOrange powered customer portal.
Key Benefits
- Successful SSO Integration: Omilia successfully set up SSO with multiple IDPs for their customers, enhancing accessibility.
- Improved Customer Experience: The visual interface simplified the authentication process, allowing customers to select their preferred Keycloak realm, thereby reducing friction and improving the overall user experience.
- Centralized Management: Our Identity Brokering Solution enabled centralized management of customer authentication across multiple Keycloak realms, eliminating the need for customers to remember multiple login credentials.
- Increased Security: Leveraging the robust security features of Keycloak and IDPs ensured secure customer authentication.
In conclusion, marketplaces have many products according to business needs. For Omilia, our product proved to be the best. What about you? Which product is best for you?
Reference Links
