Frequently Asked Questions

• How does server app pricing work?

  Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

  You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian’s formula (view example).

  If app pricing changes after your initial purchase, there’s a 60-day grandfathering period during which you can renew based on the old pricing.

• How does Data Center app pricing work?

  Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

  If app pricing changes after your initial purchase, there’s a 60-day grandfathering period during which you can renew based on the old pricing.

• How do I determine my Server and Data Center pricing?

  Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you’re running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

• Can I install this app in a Data Center product?

  Yes, this app has a Data Center approved version. If you’re using a Data Center product, you should install the Data Center version of the app.

  Learn more about Data Center approved apps

• What type of license do I need if I'm using this app in a Data Center product?

  Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

  If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

  Learn more about Data Center licensing

• How can I buy apps for my legacy Jira Server or Confluence Server license?

  If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

  • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
  • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

  Learn more

• Do you offer academic, community, or open-source licenses for Data Center apps?

  For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

  Community and open-source licenses are not available for Server and Data Center apps. Learn more about community and open source licenses.

• How to generate a quote for the miniOrange plugins from the Atlassian Marketplace?

  1. Navigate to the Atlassian Marketplace and login with your Atlassian Account.
  2. Now, navigate to the miniOrange SSO plugin’s page on the Atlassian Marketplace.
  3. Click on the Buy it now link.
  4. Select Server or Data Center, depending on your preference and click on Buy Now button. You will be redirected to the Atlassian payment page.
  5. In the Manual section, select the user tier of your host Atlassian Application.
  6. On the top left corner select Quote instead of Order.
  7. Enable Academic pricing (only if your host Atlassian application has the Academic license)
  8. Click on Add-on to quote.
  9. Follow the same steps for other Atlassian app as well.
  10. Now, click on the save quote and fill all your details and then you will be able to download the quote.

• How can I get a developer/testing/QA license for the Atlassian apps?

  You can generate a developer license for the plugin if you have developer license for the Atlassian product,i.e. if you have a developer license for Jira, you can generate a developer license for plugin to use on that instance only. Here are the steps to generate developer license:The technical contact for the license can generate a developer key by following these steps:

  • Log in to My Atlassian.
  • Click the Atlassian product in question - your account management screen will appear.
  • In the Actions section click View Developer License.
  • Review the Developer License agreement and click View. A license key will be presented. Copy and paste this key into your development server.
  • You may generate more than one license key if running multiple pre-production servers, e.g. development, testing, and QA, servers.

• How to upgrade to the miniOrange plugin’s licensed user-tier?

  miniOrange plugins are sold through Atlassian and you can upgrade the licensed user-tier of miniOrange plugins from your My Atlassian dashboard. Please follow the steps given below.

  1. Log into My Atlassian, the account page will display.
  2. Click next to your Atlassian app license being upgraded.
  3. In the Actions section click Upgrade.
  4. Select either Stay with Server or Upgrade to Data Center, depending on your preference.
  5. Make sure the checkbox is ticked for the product/app being upgraded. In the Upgrade User Tier column, select the desired User Tier.
  6. Review the order and click Add to Cart
  7. You can either Check Out and process a payment online or click Save This as a Quote to pay later.

• Can I extend my free trial?

  For Data Center apps, you can extend your app trial up to 5 times – in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you’ll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you’re all set.