SAML SSO for JSM Customers using Azure AD as IDP

You can now allow External Customers to log in via SSO into Jira Service Management (previously Jira Service Desk or JSD). Integrate various customer portals like Atlassian Service Management and access tickets with the help of SAML SSO for JSM Customers.

Try it for free

Download and Installation

Log into your Jira instance as an admin.
Navigate to the settings and Click on Apps.
Locate SAML/OAuth SSO for JSM Customers.
Click on free trial to begin a new trial SAML/OAuth SSO for JSM Customers.
On menu bar click on Apps. Locate SAML/OAuth SSO for JSM Customers.

Step 1: Set Up Microsoft Entra ID as Identity Provider

Single Sign On using AzureAD, AzureAD SSO Login Prerequisites Prerequisites:

Copy these values from the Service Provider Info tab of the Plugin .

SP Entity ID
ACS URL

Single Sign On into AzureAD, AzureAD SSO Login Instructions Instructions:

Note: Enterprise app configuration is the recommended option for SAML . If you do not have Azure subscription or using free account please setup App Registration Configuration.

To perform Single Logout using Microsoft Entra ID (Previously known as Azure AD), the Atlassian instance (E.g. Jira,Confluence) must be https enabled.

Microsoft Entra ID setup through Enterprise Applications

Microsoft Entra ID setup through App Registrations

Log in to Microsoft Entra ID (Previously known as Azure AD) Portal
Select ⇒ and Azure Active Directory ⇒ Enterprise Applications.

Single Sign On(SSO)using Microsoft Entra ID (Previously known as Azure AD), SAML SSO enterprise application

Click on Create your own application. Then enter the name for your app, select the Integrate any other application you don't find in the gallery checkbox and click on Create button

Single Sign On(SSO)using Microsoft Entra ID (Previously known as Azure AD), Entra ID SAML SSO new application

Click on Set up Single sign-on.

Single Sign On(SSO)using Microsoft Entra ID (Previously known as Azure AD),Microsoft Entra ID (Previously known as Azure AD) SAML SSO - set up single sign on

The next screen presents the options for configuring single sign-on. Click on SAML.

Single Sign On(SSO)using Microsoft Entra ID (Previously known as Azure AD), Entra ID SAML SSO select saml

Edit the option 1 :Basic SAML Configuration to configure plugin endpoints.
Enter the SP Entity ID for Identifier and the ACS URL for Reply URL from Service Provider Info tab of the plugin.

Single Sign On(SSO)using Microsoft Entra ID (Previously known as Azure AD), Entra ID SAML configuration

Click on Save icon.

Single Sign On(SSO)using Microsoft Entra ID (Previously known as Azure AD), SSO save window

By default, the following Attributes will be sent in the SAML token. You can view or edit the claims sent in the SAML token to the application under the User Attributes & Claims tab.
You can add attribute using Add new claim

Single Sign On(SSO)using Microsoft Entra ID (Previously known as Azure AD), user attributes claims

You can add group attribute claim using Add a group claim

Single Sign On(SSO)using Microsoft Entra ID (Previously known as Azure AD), add a group claim

Copy App Federation Metadata Url from setup tab.

Single Sign On(SSO)using Microsoft Entra ID (Previously known as Azure AD),federation metadata URL

Click on User and groups from the applications left-hand navigation menu. The next screen presents the options for assigning the users/groups to the application.

Single Sign On(SSO)using Microsoft Entra ID (Previously known as Azure AD), user and groups

Log in to Microsoft Entra ID (Previously known as Azure AD) Portal
Select ⇒ Azure Active Directory ⇒ App Registrations. Click on New Application Registration.

Single Sign On(SSO)using Microsoft Entra ID (Previously known as Azure AD), New app

Assign a Name and choose the account type. In the Redirect URI field, provide the ACS URL provided in Service Provider Info tab of the plugin and click on Register button.

Single Sign On(SSO)using Microsoft Entra ID (Previously known as Azure AD), app registration

Now, navigate to Expose an API menu option and click the Set button and replace the APPLICATION ID URI with the plugin's SP Entity ID

Single Sign On(SSO)using Microsoft Entra ID (Previously known as Azure AD), expose an API

By default, some Attributes will be sent in the SAML token. If you're not getting group information. Then, add Token configuration for Group information.

Single Sign On(SSO)using Microsoft Entra ID (Previously known as Azure AD), token configuration

Click on Add groups claim

Single Sign On(SSO)using Microsoft Entra ID (Previously known as Azure AD), Add groups claim

Copy the Federation Metadata URL given below. Replace the '{tenant_ID}' part with your Directory/Tenant ID. This will be required while configuring the SAML plugin.

Federation Metadata URL	https://login.microsoftonline.com/{tenant_ID}/federationmetadata/2007-06/federationmetadata.xml

Step 2: Setup JSM as Service provider

Go to the Manage Apps -> click Getting started under SSO Integration with Helpdesk then click on the Add New Identity Provider.

SSO for JSM Customers using ADFS as OAuth Provider | add identity provider

Select SAML and click on the next button.

SSO for JSM Customers using ADFS as OAuth Provider | select protocol

A. By Metadata URL :

Click on Import IDP Metadata.

SAML Single Sign On (SSO) using Okta Identity Provider, Okta SSO Login,IDP Metadata Link

Enter IDP name.
Choose IDP metadata URL / File: Enter your metadata URL / File
Click Import

B. Manual Configuration :

To configure the IDP manually, you will need to have the following details from your IDP's metadata.

IDP Entity ID

Single Sign On URL

Single Logout URL

X.509 Certificate

Once you have added the IDP metadata, click on Save. If the IDP has been added successfully, Click on the Test Configuration button to test if the IDP was added successfully.

Step 3: Integrate Atlassian HelpDesk with JSM SSO

Click on the Configure API Token and configure the Service Account API token with the email.

It is necessary to have admin permissions for the service account.

After successful configuration of API token all the service desk projects with respective links will be displayed. These substituted links will be used by customers for accessing particular projects with SSO.

Copy any of the substitute links you see for your portals and try accessing it in a private browser window. You would be automatically redirected to your Identity Provider for authentication and would be allowed access to the portal only after successful authentication.

Additional Resources

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