SSO for JSM Customers using Facebook as OAuth Provider

Our SAML/OAuth SSO for JSM Customers app offers the functionality to seamlessly integrate OAuth/OpenID Single Sign-On into the JSM customer portal, ensuring compatibility with all OAuth/OpenID Providers. This guide will outline the steps for configuring SSO between the JSM customer portal and your OAuth/OpenID Provider. By following these instructions, customers will undergo authentication via your OAuth/OpenID Provider prior to accessing the JSM customer portal. This integration facilitates a smooth customer experience while also mitigating spam ticket.

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Download and Installation

Log into your Jira instance as an admin.
Navigate to the settings and Click on Apps.
Locate SAML/OAuth SSO for JSM Customers.
Click on free trial to begin a new trial SAML/OAuth SSO for JSM Customers.
On menu bar click on Apps. Locate SAML/OAuth SSO for JSM Customers .

Step 1: Set Up Facebook as OAuth Provider

To perform SSO with Facebook as Provider, your application must be https enabled.
Login to Facebook Developers: Go to Facebook Developers and login with your account. Select My Apps from the menu:

OAuth/OpenID/OIDC Single Sign On (SSO), Facebook SSO Login Create App

Click on Create App and select For Everything Else option.

Name your application : Provide a Display Name and Contact Email for your app and then click Create App ID button.

OAuth/OpenID/OIDC Single Sign On (SSO), Facebook SSO Login Name application

Setup Facebook Login : On the PRODUCTS page that follows, click on Set Up next to Facebook Login.

OAuth/OpenID/OIDC Single Sign On (SSO), Facebook SSO Login facebook Set Up

Next choose the type of application, for this tutorial we have selected Web.

OAuth/OpenID/OIDC Single Sign On (SSO), Facebook SSO Login Web

After clicking on Web go to the Settings tab under the Facebook login.
The Client OAuth Settings page for Facebook Login will appear:

OAuth/OpenID/OIDC Single Sign On (SSO), Facebook SSO Login Client OAuth Settings

Enter the Callback URL (copied from the plugin) in the Valid OAuth redirect URIs field.

OAuth/OpenID/OIDC Single Sign On (SSO), Facebook SSO Login Callback URL

NOTE: Before entering the callback url it should be changed to https.

Click On Save Changes.
Go to Settings->Basic and Enter your Privacy Policy URL in the Privacy Policy URL field. Click on the Save Changes button to save your configurations.

OAuth/OpenID/OIDC Single Sign On (SSO), Facebook SSO Login Settings->Basic

Get App Id and App Secret : Click Settings in the left nav. On this page you can retrieve your App ID and App Secret.

OAuth/OpenID/OIDC Single Sign On (SSO), Facebook SSO Login Get ID and secret

Click Show to reveal the App Secret (you may be required to re-enter your Facebook password).

Step 2: Setup JSM as OAuth Client

Go to the Manage Apps -> click Getting started under SSO Integration with Helpdesk then click on the Add New Identity Provider.

SSO for JSM Customers using Facebook as OAuth Provider | add identity provider

Select OAuth/OIDC and click on the next button.

SSO for JSM Customers using Facebook as OAuth Provider | select protocol

Select Facebook from the Selected Application dropdown menu.
Configure Client ID and Client Secret using App ID and App Secret respectively.
Configure scope using email as Scope to get an email address in the response.
Click on Save button and then test connection for verifying the entered details.

SSO for JSM Customers using Facebook as OAuth Provider | verification

Step 3: User Attribute Mapping

For filtering users, navigate to the Manage Users tab, where you will find filter users by section.

Once you see all the values in Test connection, go to User Attribute Mapping. Map attributes like Email, firstname, lastname, etc. Click on Save.

SSO for JSM Customers using Azure AD as OAuth Provider | attribute mapping

Step 4: Integrate Atlassian HelpDesk with JSM SSO

Navigate to the Jira Configuration tab. Click on the Configure API Token and configure the Service Account API token with the email.

It is necessary to have admin permissions for the service account.

SSO for JSM Customers using ADFS as OAuth Provider | service account

After successful configuration of API token all the service desk projects with respective links will be displayed. These substituted links will be used by customers for accessing particular projects with SSO.

SSO for JSM Customers using ADFS as OAuth Provider | API token

Copy any of the substitute links you see for your portals and try accessing it in a private browser window. You would be automatically redirected to your Identity Provider for authentication and would be allowed access to the portal only after successful authentication.

Additional Resources

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