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SAML SSO for JSM Customers using Google Apps as IDP

You can now allow External Customers to login into Jira Service Management (previously Jira Service Desk or JSD) via SSO! Integration with various customer portals like Atlassian Service Management and access tickets with the help of SAML SSO for JSM Customers.

Download And Installation

Log into your Jira instance as an admin.
Navigate to the settings and Click on Apps.
Locate SAML SSO for JSM Customers.
Click on free trial to begin a new trial SAML SSO for JSM Customers.
On menu bar click on Apps. Locate SAML SSO for JSM Customers .

Step 1: Setup Google Apps/G Suite as Identity Provider

Follow the following steps to set up Google Apps / G Suite as an Identity Provider

Single Sign On using Google Apps/G-Suite, Google Apps/G-Suite SSO Login

Login as Administrator

Go to https://admin.google.com and login with your G Suite administrator account.
Navigate to the Apps tab in the left menu and click on Web and mobile apps.

Add a SAML app

Click on the Add App button, then in the dropdown select Add Custom SAML app tab to create a new saml app.

Google Apps SSO Login Setup own custom app

Enter details for your custom SAML app and click on Continue button.

Google Apps SSO Login, Setup own custom app1

IDP Information

Click on Download Metadata button. This will be used for configuring your Service Provider.
You can also copy G Suite details like SSO URL, entity ID and Certificate to configure the Service Provider manually and then click on Continue button.

Google Apps SSO Login, SAML custom app Basic Information

Service Provider Details

Enter details from the Service Provider Metadata tab in the SAML SP plugin.

ACS URL	Copy and paste the ACS URL from the plugin.
Entity ID	Copy and paste the SP Entity ID/ Issuer from the plugin.
Signed Response	Check Signed Response ✓
Name ID Format	EMAIL

Click on Continue button.

Google Apps SSO Login, Service provider details

Single Sign On into Google Apps/G-Suite, Google Apps/G-Suite SSO Login

Attribute Mapping

Click on Add Mapping button.

Add and select user fields in Google Directory, then map them to Service Provider attributes and Click on Finish button.

Turn on

Go to SAML Apps again and click on OFF for everyone .

Then, select ON for everyone to activate SSO.
Note: All the users will be asked to SSO to access G Suite Apps and they will not be able to login normally using a username and password.

Google Apps SSO Login, Turn-On go to SAML Apps 1

Step 2. Setup JSM as Service provider

A. By Metadata URL :

Click on Import from Metadata tab.
Enter IDP name.
Enter IDP metadata URL: Enter your metadata URL
Click Import

SAML Single Sign On (SSO) using Okta Identity Provider, Okta SSO Login,IDP Metadata Link

B. Manual Configuration :

To configure the IDP manually, you will need to have the following details from your IDP's metadata.

IDP Entity ID
Single Sign On URL
Single Logout URL
X.509 Certificate

Once you have added the IDP metadata, click on Save. If the IDP has been added successfully, Click on the Test Configuration button to test if the IDP was added successfully.

Step 3: Integrate Atlassian HelpDesk with JSM SSO

Click on the Configure API Token and configure the Service Account API token with the email.

It is necessary to have admin permissions for the service account.

After successful configuration of API token all the service desk projects with respective links will be displayed. These substituted links will be used by customers for accessing particular projects with SSO.

Copy any of the substitute links you see for your portals and try accessing it in a private browser window. You would be automatically redirected to your Identity Provider for authentication and would be allowed access to the portal only after successful authentication.