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SAML SSO for JSM Customers using OneLogin as IDP

You can now allow External Customers to login into Jira Service Management (previously Jira Service Desk or JSD) via SSO! Integration with various customer portals like Atlassian Service Management and access tickets with the help of SAML SSO for JSM Customers.

Download And Installation

Log into your Jira instance as an admin.
Navigate to the settings and Click on Apps.
Locate SAML SSO for JSM Customers.
Click on free trial to begin a new trial SAML SSO for JSM Customers.
On menu bar click on Apps. Locate SAML SSO for JSM Customers .

Step 1: Setup OneLogin as Identity Provider

Follow the steps below to configure OneLogin as an Identity Provider

SAML Single Sign On (SSO) using Onelogin Identity Provider,Onelogin SSO login Configuring OneLogin as IdP

Go to https:// <your_domain>.onelogin.com and login into OneLogin.
Log into OneLogin as an Administrator and go to Apps Company Apps Add Apps from the Navbar.

SSAML Single Sign On (SSO) using Onelogin Identity Provider,Onelogin SSO login, Add Application button

In the search box, type SAML Test Connector (Advanced) and click on the App to add it.

SAML Single Sign On (SSO) using Onelogin Identity Provider,Onelogin SSO login, Find SAML Application

Enter the display name and click Save.
In Info enter App Name and click on Next.
After saving, go to Configuration Tab and enter the following:

SAML Single Sign On (SSO) using Onelogin Identity Provider,Onelogin SSO login, Fill SP Application Details

Audience	Audience URI from plugin under Service Provider info Tab.
Recipient	Recipient URL from plugin under Service Provider info Tab.
ACS (Consumer) URL Validator	ACS (Assertion Consumer Service) URL from plugin under Service Provider info Tab.
ACS (Consumer) URL	ACS (Assertion Consumer Service) URL from plugin under Service Provider info Tab.
Single Logout URL	Enter Single Logout URL from the Service Provider info tab of the module.

SAML Single Sign On (SSO) using Onelogin Identity Provider,Onelogin SSO login Assigning Groups/People

Go to SSO tab. Note down the URL/Endpoints. These will be required while configuring the plugin.

SAML Single Sign On (SSO) using Onelogin Identity Provider,Onelogin SSO login, Enable SAML 2.0 for Application

SAML Single Sign On (SSO) using Onelogin Identity Provider,Onelogin SSO login, Configure Application Certificate

SAML Single Sign On (SSO) using Onelogin Identity Provider,Onelogin SSO login Import IDP Metadata

Select SAML metadata options from More Actions dropdown list.
Download this metadata or Copy the URL and provide it in plugin settings.
You can also copy the URL's from SSO tab

Save all the Settings.

Step 2. Setup JSM as Service provider

A. By Metadata URL :

Click on Import from Metadata tab.
Enter IDP name.
Enter IDP metadata URL: Enter your metadata URL
Click Import

SAML Single Sign On (SSO) using Okta Identity Provider, Okta SSO Login,IDP Metadata Link

B. Manual Configuration :

To configure the IDP manually, you will need to have the following details from your IDP's metadata.

IDP Entity ID
Single Sign On URL
Single Logout URL
X.509 Certificate

Once you have added the IDP metadata, click on Save. If the IDP has been added successfully, Click on the Test Configuration button to test if the IDP was added successfully.

Step 3: Integrate Atlassian HelpDesk with JSM SSO

Click on the Configure API Token and configure the Service Account API token with the email.

It is necessary to have admin permissions for the service account.

After successful configuration of API token all the service desk projects with respective links will be displayed. These substituted links will be used by customers for accessing particular projects with SSO.

Copy any of the substitute links you see for your portals and try accessing it in a private browser window. You would be automatically redirected to your Identity Provider for authentication and would be allowed access to the portal only after successful authentication.