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SAML SSO for JSM Customers using Oracle Cloud as IDP

You can now allow External Customers to login into Jira Service Management (previously Jira Service Desk or JSD) via SSO! Integration with various customer portals like Atlassian Service Management and access tickets with the help of SAML SSO for JSM Customers.

Download And Installation

Log into your Jira instance as an admin.
Navigate to the settings and Click on Apps.
Locate SAML SSO for JSM Customers.
Click on free trial to begin a new trial SAML SSO for JSM Customers.
On menu bar click on Apps. Locate SAML SSO for JSM Customers .

Step 1: Setup Oracle Identity Cloud Service (IDCS) as Identity Provider

Follow the steps below to configure Oracle Identity Cloud Service (IDCS) as an Identity Provider (IDP).

SAML Single Sign On (SSO) using Oracle Identity Cloud Service, Oracle Cloud SSO login Configuring Oracle Identity Cloud Service (IDCS) as IdP

Access the Oracle Identity Cloud Service (IDCS) administration console, select Applications, and then click Add
Click on SAML Application

SAML Single Sign On (SSO) using Oracle Identity Cloud Service, Add Application

Enter the name of your Application and select Display in My Apps option under Display Settings section. And then click on the Next button.

SAML Single Sign On (SSO) using Oracle Identity Cloud Service), Configure App

In SSO Configuration, enter the following:

Entity ID	Enter SP Entity ID / Issuer from the Service Provider Metadata tab of the module.
Assertion Consumer URL	Enter ACS URL from the Service Provider Metadata tab of the module.
NameID Format	Select Email address as a NameID Format from dropdown list.
NameID Value	Select Primary Email as a NameID Value from dropdown list.
Signing Certificate	Download certificate from Service Provider Metadata tab of the module.

SAML Single Sign On (SSO) using Oracle Identity Cloud Service, SSO Configuration

Click on the Finish button to save the configuration.
Configure Attribute Configuration under SSO Configuration Tab (Optional).
For example, enter the name of attribute as "firstName" and select Basic from the Format dropdown, select User Attribute from Type dropdown, select User Name from the Value dropdown and click on the Save button.

SAML Single Sign On (SSO) using Oracle Identity Cloud Service, Attribute Mapping

SAML Single Sign On (SSO) using Oracle Identity Cloud Service,Oracle Cloud SSO login Assigning Groups/People

After creating and configuring the app, go to Users / Groups tab.
Here we can add the users and groups you want to give access to log in through this app. Assign this to the people/group you would to give access to.

SAML Single Sign On (SSO) using Oracle Identity Cloud Service, Assigning users

SAML Single Sign On (SSO) using Oracle Identity Cloud Service,Oracle Cloud SSO login Import IDP Metadata

Go to the SSO Configuration.
Click on the Download Identity Provider Metadata button to download the metadata.

SAML Single Sign On (SSO) using Oracle Identity Cloud Service, Import Metadata

Step 2. Setup JSM as Service provider

Go to the Manage Apps -> click Getting started under SSO Integration with Helpdesk then click on the Add New Identity Provider.

SSO for JSM Customers using ADFS as OAuth Provider | add identity provider

Select SAML and click on the next button.

SSO for JSM Customers using ADFS as OAuth Provider | select protocol

A. By Metadata URL :

Click on Import IDP Metadata.

SAML Single Sign On (SSO) using Okta Identity Provider, Okta SSO Login,IDP Metadata Link

Enter IDP name.
Choose IDP metadata URL / File: Enter your metadata URL / File
Click Import

B. Manual Configuration :

To configure the IDP manually, you will need to have the following details from your IDP's metadata.

IDP Entity ID
Single Sign On URL
Single Logout URL
X.509 Certificate

Once you have added the IDP metadata, click on Save. If the IDP has been added successfully, Click on the Test Configuration button to test if the IDP was added successfully.

Step 3: Integrate Atlassian HelpDesk with JSM SSO

Click on the Configure API Token and configure the Service Account API token with the email.

It is necessary to have admin permissions for the service account.

After successful configuration of API token all the service desk projects with respective links will be displayed. These substituted links will be used by customers for accessing particular projects with SSO.

Copy any of the substitute links you see for your portals and try accessing it in a private browser window. You would be automatically redirected to your Identity Provider for authentication and would be allowed access to the portal only after successful authentication.