SAML SSO for JSM Customers using WSO2 as IDP

You can now allow External Customers to log in via SSO into Jira Service Management (previously Jira Service Desk or JSD). Integrate various customer portals like Atlassian Service Management and access tickets with the help of SAML SSO for JSM Customers.

Try it for free

Download and Installation

Log into your Jira instance as an admin.
Navigate to the settings and Click on Apps.
Locate SAML/OAuth SSO for JSM Customers.
Click on free trial to begin a new trial SAML/OAuth SSO for JSM Customers.
On menu bar click on Apps. Locate SAML/OAuth SSO for JSM Customers.

Step 1: Set Up WSO2 as Identity Provider

Login to your WSO2 admin console.
Select Add under the Service Providers tab.
Select mode as Manual Configuration.
Enter the Service Provider Name and click on Register button.

SAML Single Sign On (SSO) using WSO2 as Identity Provider, Add Service Provider Manually

Select Upload SP certificate option under SP Certificate Type.
Copy the certificate from plugin and provide it into Application Certificate field.
You can also download the certificate file and upload it through Browse file option.

Under Claim Configuration, select Use Local Claim Dialect.
For Requested Claims, add http://wso2.org/claims/emailaddress as a claim URI.
Set Subject Claim URI to http://wso2.org/claims/nickname.
Under Inbound Authentication Configuration > SAML2 Web SSO Configuration, click Configure.

SAML Single Sign On (SSO) using WSO2 as Identity Provider, Claim Configuration

Enter Issuer value as provided under the Service Provider Info tab of the plugin.
Enter Assertion Consumer URL (ACS) as provided under Service Provider Info tab and click on Add.
Check Enable Response Signing.
Check the Enable Attribute Profile and include attributes in the response always.

SAML Single Sign On (SSO) using WSO2 as Identity Provider, Configuring Service Providers Meta Details

Check the Enable Audience Restriction.
Enter the Audience URL value provided under Service Provider Info tab of plugin and click on Add.
Check the Enable Recipient Validation. Enter the Recipient URL value provided under Service Provider Info tab of plugin and click on Add.
Click on Download IDP Metadata button save the IDP metadata file.
Click on Register to save the configuration.

SAML Single Sign On (SSO) using WSO2 as Identity Provider, Enable Audience validation and Download IDP Metadata File

Click on Update on Service Providers page to save the configuration.
Select Resident under Identity Providers tab from the menu.
Enter Home Realm Identifier value that you want (usually your WSO2 server address).

SAML Single Sign On (SSO) using WSO2 as Identity Provider, Set Home Realm Identifier URL

Click on Update to save the changes.

Step 2: Setup JSM as Service provider

Go to the Manage Apps -> click Getting started under SSO Integration with Helpdesk then click on the Add New Identity Provider.

SSO for JSM Customers using ADFS as OAuth Provider | add identity provider

Select SAML and click on the next button.

SSO for JSM Customers using ADFS as OAuth Provider | select protocol

A. By Metadata URL :

Click on Import IDP Metadata.

SAML Single Sign On (SSO) using Okta Identity Provider, Okta SSO Login,IDP Metadata Link

Enter IDP name.
Choose IDP metadata URL / File: Enter your metadata URL / File
Click Import

B. Manual Configuration :

To configure the IDP manually, you will need to have the following details from your IDP's metadata.

IDP Entity ID

Single Sign On URL

Single Logout URL

X.509 Certificate

Once you have added the IDP metadata, click on Save. If the IDP has been added successfully, Click on the Test Configuration button to test if the IDP was added successfully.

Step 3: Integrate Atlassian HelpDesk with JSM SSO

Click on the Configure API Token and configure the Service Account API token with the email.

It is necessary to have admin permissions for the service account.

After successful configuration of API token all the service desk projects with respective links will be displayed. These substituted links will be used by customers for accessing particular projects with SSO.

Copy any of the substitute links you see for your portals and try accessing it in a private browser window. You would be automatically redirected to your Identity Provider for authentication and would be allowed access to the portal only after successful authentication.

Additional Resources

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