Recommended by 2000+ Customers
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What Customers
Say About
Our Support
The app support is Excellent. The support team is real quick for any kind of support. Special mention to Saurabh Chavan for the amazing support throughout the setup.
The support team is very easy to work with and the app does what we were looking for.
This plugin contains a wide range of features allowing you to configure SAML with a lot of flexibility. They have the fastest support I've ever seen in the Atlassian ecosystem: via email and video calls.
This app is a lifesaver when if comes to make Jira work with Okta. The native integration we were using was always a nightmare to configure with every Jira upgrade.
Also, the support provided by miniOrange is excellent. The teams are knowledgeable and reply to our queries in an efficient manner.
Amazing application, and very professional support team who is very keen to resolve the issue and support customers. Really, Within a few minutes we integrated with Active Directory for SSO.
Thanks with my appreciation...
This app is exactly what we were looking for. Support is very knowledgeable and responds quickly to inquiries. Great support on recent redirect bug fix
Great support. Quick responses and consistent follow-up to make sure that my question was answered.
Great plugin and very responsive and competent support. They even integrated a new feature that we requested within a few weeks. In my opinion this is the best SAML plugin in the marketplace.
Pick your perfect Support Plan
12 months of maintenance
Version Updates
Dedicated Support Hours
8 Hrs
20 Hrs
Dedicated Senior Software Engineer
Email Support
Jira Customer Portal
Video Conference through Zoom,
Microsoft Teams Meeting
Phone Support
Low Severity (Response Time)
24 Hrs
(Business Days)12 Hrs
(Business Days)16 Hrs
(Non-Business Days)12 Hrs
(All Days)12 Hrs
(All Days)Medium Severity (Response Time)
24 Hrs
(Business Days)12 Hrs
(Business Days)16 Hrs
(Non-Business Days)12 Hrs
(All Days)8 Hrs
(All Days)High Severity (Response Time)
24 Hrs
(Business Days)12 Hrs
(Business Days)16 Hrs
(Non-Business Days)8 Hrs
(All Days)4 Hrs
(All Days)Highest Severity (Response Time)
24 Hrs
(Business Days)12 Hrs
(Business Days)16 Hrs
(Non-Business Days)8 Hrs
(All Days)2 Hrs
(All Days)Low Severity (Recommended Plan)
Medium Severity (Recommended Plan)
-
High Severity (Recommended Plan)
-
-
Highest Severity (Recommended Plan)
-
-
-
Basic
Standard
Professional
Premium
Core Support
12 months of maintenance
Version Updates
Dedicated Support Hours
8 Hrs
20 Hrs
Dedicated Senior Software Engineer
Support Medium
Email Support
Jira Customer Portal
Video Conference through Zoom,
Microsoft Teams Meeting
Phone Support
Recommended for Severity
Low Severity
Medium Severity
High Severity
Highest Severity
Response Time
Low Severity
24 Hrs
(Business Days)
12 Hrs
(Business Days)
16 Hrs
(Non-Business Days)
12 Hrs
(All Days)
12 Hrs
(All Days)
Medium Severity
-
-
12 Hrs
(All Days)
8 Hrs
(All Days)
High Severity
-
-
8 Hrs
(All Days)
4 Hrs
(All Days)
Highest Severity
-
-
-
2 Hrs
(All Days)