IP Restriction for Zendesk
How can IP Restriction restrict access to Zendesk?
miniOrange allows you to use IP Restriction policy to provide or deny access to the users based on trusted IP Addresses.
- For the IP Restriction to work, the Admin must create a policy specifying permitted IP addresses which allows the access to the application.
- miniOrange supports IP addresses range in three formats i.e. IPv4, IPv4 CIDR and IPv6 CIDR.
- To block the access, Admin must specify an action which needs to be performed when a user tries to login from a non trusted IP address (Such as Deny or Challenge the user with 2FA).
- Once the restriction policy is configured, it can be applied to any application’s login policy to enable IP restriction for that application
Connect with External Source of Users
miniOrange provides user authentication from various external sources, which can be Directories (like ADFS, Microsoft Active Directory, OpenLDAP, AWS etc), Identity Providers (like Microsoft Entra ID, Okta, AWS), and many more. You can configure your existing directory/user store or add users in miniOrange.
Follow the step-by-step guide given below for Zendesk IP restriction:
1. Configure Zendesk in miniOrange
2. Configure SAML Single Sign-On in Zendesk
- Login to your Zendesk account domain at https://[your-subdomain].zendesk.com/admin/security/sso.
- Click on the Settings icon in the left pane.
- Click Configure for SAML.
- Click Enabled.
- Enter SAML SSO URL, Certificate fingerprint and Remote logout URL value in the required fields that you got from Step 1.
- (OPTIONAL) IP ranges: Enter your IP ranges. Requests from these IP ranges will always be routed via remote authentication. Requests from IP addresses outside these ranges will be routed to the normal sign-in form.
- Click on Save button to save the Single Sign-On (SSO) SAML settings.
- If you want to enable enterprise SSO with SAML for Staff members and/or for End users, go to the corresponding tab, check External authentication, then click Save:
- Staff Members:
- End Users:
3. Configure IP Restriction: Restricting access with IP Blocking
You can allow an IP Address in a certain range for SSO or you can deny it based on your requirements and you can also challenge the user to verify their authenticity. Adaptive authentication manages the user authentication based on different factors such as Device ID, Location, Time of Access, IP Address, and many more, thus improving the security and functionality of Single Sign-On.
You can configure Adaptive Authentication with IP Blocking in the following way:
- Go to Adaptive Authentication from the left navigation bar.
- Click on Add Policy tab.
- Add a Policy Name for your Adaptive Authentication Policy.
- Click on Edit in the IP Config section to configure the custom IP range. You can add more than one IP Address ranges by clicking on the Add IP button.
- We support IP addresses range in three formats i.e. IPv4, IPv4 CIDR and IPv6 CIDR. You can choose whichever is suitable for you from the dropdown menu.
- Now, scroll down to the Action For Behaviour Change section and click on Edit. Select the action you want to perform if the IP address is out of the range. i.e. Allow, Challenge or Deny.
Action for behavior Change Options :
| Attribute |
Description |
| Allow |
Allow user to authenticate and use services if Adaptive authentication condition is true. |
| Challenge |
Challenge users with one of the three methods mentioned below for verifying user authenticity. |
| Deny |
Deny user authentications and access to services if Adaptive authentication condition is true. |
Challenge Type Options :
| Attribute |
Description |
| User second Factor |
The User needs to authenticate using the second factor he has opted or assigned for such as- OTP over SMS
- PUSH Notification
- OTP over Email
- And 12 more methods.
|
| KBA (Knowledge-based authentication) |
The System will ask user for 2 of 3 questions he has configured in his Self Service Console. Only after right answer to both questions user is allowed to proceed further. |
| OTP over Alternate Email |
User will receive a OTP on the alternate email he has configured threw Self Service Console. Once user provides the correct OTP he is allowed to proceed further. |
- Scroll to the end and click on save.
4. Enable Restriction for Zendesk
- Go to Policies >> App Login Policy from the left navigation bar.
- Click on Edit option against your selected app.
- Set your application name in the Application and select password as Login Method.
- Enable Adaptive Authentication.
- From the Select Login Policy dropdown, select the policy we created in the last step and select the required restriction method as an option.
- Click Save.
Need help to configure IP / Device / Location / Time Restriction for Zendesk?
Contact us or email us at idpsupport@xecurify.com and we'll help you setting it up in no time.
5. Configure Your User Directory (Optional)
miniOrange provides user authentication from various external sources, which can be Directories (like ADFS, Microsoft Active Directory, Microsoft Entra ID, OpenLDAP, Google, AWS Cognito etc), Identity Providers (like Okta, Shibboleth, Ping, OneLogin, KeyCloak), Databases (like MySQL, Maria DB, PostgreSQL) and many more. You can configure your existing directory/user store or add users in miniOrange.
- Click on External Directories >> Add Directory in the left menu of the dashboard.
- Select Directory type as AD/LDAP.
- STORE LDAP CONFIGURATION IN MINIORANGE: Choose this option if you want to keep your configuration in miniOrange. If active directory is behind a firewall, you will need to open the firewall to allow incoming requests to your AD.
- STORE LDAP CONFIGURATION ON PREMISE: Choose this option if you want to keep your configuration in your premise and only allow access to AD inside premises. You will have to download and install miniOrange gateway in your premise.
- Enter LDAP Display Name and LDAP Identifier name.
- Select Directory Type as Active Directory.
- Enter the LDAP Server URL or IP Address against LDAP Server URL field.
- Click on Test Connection button to verify if you have made a successful connection with your LDAP server.
- In Active Directory, go to the properties of user containers/OU's and search for Distinguished Name attribute.
- Enter the valid Bind account Password.
- Click on Test Bind Account Credentials button to verify your LDAP Bind credentials for LDAP connection.
- Search Base is the location in the directory where the search for a user begins. You will get this from the same place you got your Distinguished name.
- Select a suitable Search filter from the drop-down menu. If you use User in Single Group Filter or User in Multiple Group Filter, replace the <group-dn> in the search filter with the distinguished name of the group in which your users are present. To use custom Search Filter select "Write your Custom Filter" option and customize it accordingly.
- You can also configure following options while setting up AD. Enable Activate LDAP in order to authenticate users from AD/LDAP. Click on the Save button to add user store.
Here's the list of the attributes and what it does when we enable it. You can enable/disable accordingly.
| Attribute |
Description |
| Activate LDAP |
All user authentications will be done with LDAP credentials if you Activate it |
| Sync users in miniOrange |
Users will be created in miniOrange after authentication with LDAP |
| Fallback Authentication |
If LDAP credentials fail then user will be authenticated through miniOrange |
| Allow users to change password |
This allows your users to change their password. It updates the new credentials in your LDAP server |
| Enable administrator login |
On enabling this, your miniOrange Administrator login authenticates using your LDAP server |
| Show IdP to users |
If you enable this option, this IdP will be visible to users |
| Send Configured Attributes |
If you enable this option, then only the attributes configured below will be sent in attributes at the time of login |
- Click on Save. After this, it will show you the list of User stores. Click on Test Connection to check whether you have enter valid details. For that, it will ask for username and password.
- On Successful connection with LDAP Server, a success message is shown.
- Click on Test Attribute Mapping.
- Enter a valid Username. Then, click on Test. Mapped Attributes corresponding to the user are fetched.
- After successful Attribute Mapping Configuration, go back to the ldap configuration and enable Activate LDAP in order to authenticate users from AD/LDAP.
Refer our guide to setup LDAPS on windows server.
User Import and Provisioning from AD
- Go to Settings >> Product Settings in the Customer Admin Account.
- Enable the "Enable User Auto Registration" option and click Save.
- (Optional) To send a welcome email to all the end users that will be imported, enable the "Enable sending Welcome Emails after user registration" option and click Save.
- From the Left-Side menu of the dashboard select Provisioning.
- In Setup Provisioning tab select Active Directory in the Select Application drop-down.
- Toggle the Import Users tab, click on Save button.
- On the same section, switch to Import Users section.
- Select Active Directory from the dropdown and click on the Import Users tab, to import all the users from Active Directory to miniOrange.
- You can view all the Users you have imports by selecting Users >> User List from Left Panel.
- All the imported users will be auto registered.
- These groups will be helpful in adding multiple 2FA policies on the applications.
miniOrange integrates with various external user sources such as directories, identity providers, and etc.
External References
